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#1 2019-08-20 18:38:06

gaekwad
Server grease monkey
From: People's Republic of Cornwall
Registered: 2005-11-19
Posts: 3,627
GitHub

Update server connectivity problem

This has just started appearing on a 4.7.3 diagnostics page:

There was a problem connecting to the Textpattern update server. Please try again later.

For completeness, what is the URL endpoint that 4.7.3 uses to check for updates? I know 4.7 has deprecated XML-RPC (thankfully), and I’m reasonably sure we use textpattern.com/version.json, but another pair of eyes and more brainz are very much appreciated.

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#2 2019-08-21 04:14:03

jakob
Admin
From: Germany
Registered: 2005-01-20
Posts: 4,172
Website

Re: Update server connectivity problem

gaekwad wrote #319089:

This has just started appearing on a 4.7.3 diagnostics page:

There was a problem connecting to the Textpattern update server. Please try again later....

For completeness, what is the URL endpoint that 4.7.3 uses to check for updates? I know 4.7 has deprecated XML-RPC (thankfully), and I’m reasonably sure we use textpattern.com/version.json, but another pair of eyes and more brainz are very much appreciated.

Yes, it is. The endpoint is https://textpattern.com/version.json and is given in txp_diag.php. It returned the correct response for me when I just tried.


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#3 2019-08-22 02:38:03

bici
Member
From: vancouver
Registered: 2004-02-24
Posts: 1,868
Website

Re: Update server connectivity problem

i have the same problems :

Pre-flight check
There was a problem connecting to the Textpattern update server. Please try again later.

…. texted postive

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#4 2019-08-22 13:14:26

gaekwad
Server grease monkey
From: People's Republic of Cornwall
Registered: 2005-11-19
Posts: 3,627
GitHub

Re: Update server connectivity problem

bici wrote #319094:

i have the same problems :

Hmm. I’m seeing the error on some but not all sites I run. I can’t see any issues with the Textpattern server end, there are zero access restrictions on that file, every access I’ve tried shows a 200 OK status, and it’s not cached at all. Strange. I have a vague memory that etc had some code to put into an article to test the PHP curl functionality, I’ll see if I can find it.

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#5 2019-08-22 15:29:12

bici
Member
From: vancouver
Registered: 2004-02-24
Posts: 1,868
Website

Re: Update server connectivity problem

gaekwad wrote #319098:

Hmm. I’m seeing the error on some but not all sites I run. I can’t see any issues with the Textpattern server end, there are zero access restrictions on that file, every access I’ve tried shows a 200 OK status, and it’s not cached at all. Strange. I have a vague memory that etc had some code to put into an article to test the PHP curl functionality, I’ll see if I can find it.

i just checked another site on a different server and saw no problems


…. texted postive

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#6 2019-10-04 23:32:59

bici
Member
From: vancouver
Registered: 2004-02-24
Posts: 1,868
Website

Re: Update server connectivity problem

just moved an TXP installation to a new server and i have this problem.

Textpattern version: 4.7.3 (7c46d1f4c8ac79e62a7d5e54a9ddac53)
Last update: 2019-03-14 02:37:08/2019-10-04 22:37:40


…. texted postive

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#7 2019-10-05 05:00:42

colak
Admin
From: Cyprus
Registered: 2004-11-20
Posts: 8,724
Website GitHub Twitter

Re: Update server connectivity problem

bici wrote #319527:

just moved an TXP installation to a new server and i have this problem.

Textpattern version: 4.7.3 (7c46d1f4c8ac79e62a7d5e54a9ddac53)
Last update: 2019-03-14 02:37:08/2019-10-04 22:37:40

I guess that this was solved?


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#8 2019-10-05 17:26:34

bici
Member
From: vancouver
Registered: 2004-02-24
Posts: 1,868
Website

Re: Update server connectivity problem

colak wrote #319529:

I guess that this was solved?

no. i see this error

Diagnostics
Pre-flight check
There was a problem connecting to the Textpattern update server. Please try again later. 

how do we eliminate the error. Or can I just safely ignore the warning?


…. texted postive

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#9 2019-10-08 21:53:21

bici
Member
From: vancouver
Registered: 2004-02-24
Posts: 1,868
Website

Re: Update server connectivity problem

so all my txp installations on A2hostings are able to ping the textpattern site for info on updates. no errors

I have now moved 4 sites and none of the 4 sites on the new opalstack.com server are able to connect… all return this error:

There was a problem connecting to the Textpattern update server. Please try again later.

so why is opalstack.com having this failure?


…. texted postive

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#10 2019-10-08 22:04:18

bici
Member
From: vancouver
Registered: 2004-02-24
Posts: 1,868
Website

Re: Update server connectivity problem

I also notice that on my opalstack hosted sites the TXP Diagnostics have this form of url:

Document root: /home/brat/apps/bicilogic_app/ (/home/brat/apps/bicilogic_app)

note the double repeat at the end.

whereas on a2hosting its this:

Document root: /home/babaleoc/rtautobody.com

just curiouser and curiouser….

Last edited by bici (2019-10-08 22:05:36)


…. texted postive

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#11 2019-10-08 23:11:50

Bloke
Developer
From: Leeds, UK
Registered: 2006-01-29
Posts: 10,516
Website GitHub

Re: Update server connectivity problem

bici wrote #319599:

There was a problem connecting to the Textpattern update server. Please try again later

This is usually because (for reasons unknown) the initial attempt fails. The response – that error message you see – is cached so we don’t hit the server too often. Only after a 24-hour timeout is the test retried for real. So all the time before that, you see the “stale” response that was cached.

If, however, you’re still seeing this message after this timeout period, then we may need to investigate to check your system has the necessary functions enabled in PHP/at the host level that enable it to communicate with the outside world in the manner we require.


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#12 2020-04-19 19:08:47

mistersugar
Member
From: North Carolina
Registered: 2004-04-13
Posts: 136
Website

Re: Update server connectivity problem

bici wrote #319599:

so all my txp installations on A2hostings are able to ping the textpattern site for info on updates. no errors

I have now moved 4 sites and none of the 4 sites on the new opalstack.com server are able to connect… all return this error:

There was a problem connecting to the Textpattern update server. Please try again later....

so why is opalstack.com having this failure?

Bici how did you resolve this? I’m on Opalstack and my Txp 4.8 Diagnostics is giving this error (and MarsEdit having trouble with XML-RPC). Wondering where I should start to troubleshoot this.

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