Stuck at language selection screen while installing

EuclidBox · 2021-02-11 13:43:36

Hello there,

I recently discovered Textpattern and wanted to install it on one of my servers, which is hosted by a third party company. The requirements should be correct and everything was copied to the directory.

At the next step, the configuration via the GUI, nothing happens when the Submit button is pressed. Maybe someone here has an idea why.

Thank you,

EuclidBox

colak · 2021-02-11 13:54:41

Hi and welcome to txp.

Did you copy and save the required info for the config.php file?

EuclidBox · 2021-02-11 14:00:40

colak wrote #328752:

Hi and welcome to txp.

Did you copy and save the required info for the config.php file?

I haven’t even come that far. I am accessing this uri: https://www.example.com/textpattern/setup/index.php
Then when I want to select the language and press on submit, nothing happens.

gaekwad · 2021-02-11 14:00:54

~~This sounds a lot like a similar issue~~ here

~~Can you confirm the /textpattern/config-dist.php exists?~~

Edit: this has the vague smell of one or more missing files, is it viable to scrub the directory contents and upload the files afresh? Something may have been lost or garbled in transit.

Edit #2: actually, it’s probably not that linked issue, that was an upgrade – ignore me on that. The

Last edited by gaekwad (2021-02-11 14:03:47)

EuclidBox · 2021-02-11 14:04:32

gaekwad wrote #328754:

This sounds a lot like a similar issue here

Can you confirm the /textpattern/config-dist.php exists?

It does exist. But the content is not set yet. For example the $txpcfg['db'] is still 'databasename'.

colak · 2021-02-11 14:05:33

Would it be a JS issue? Do you have javascript enabled?

Bloke · 2021-02-11 14:09:03

Hi and welcome to Textpattern. Sorry for the bumpy start.

This is usually due to missing files during the installation – including hidden (dot) files that sometimes don’t get uploaded.

Is there anything you can use from these similar threads?

There may be other reasons during upgrades that cause things to fall over so if you can get to your Diagnostics panel directly by editing the URL to be example.com/textpattern?event=diag that may give you a clue.

Sorry, just read the other answers while I was writing. Scratch that if you can’t even get past the languages selection during installation.

Last edited by Bloke (2021-02-11 14:12:22)

EuclidBox · 2021-02-11 14:09:26

colak wrote #328756:

Would it be a JS issue? Do you have javascript enabled?

Javascript is enabled. And the Php version is 7.4.1.5.

gaekwad · 2021-02-11 14:13:08

EuclidBox wrote #328755:

It does exist. But the content is not set yet. For example the $txpcfg['db'] is still 'databasename'.

That’s just fine – I jumped the gun on your issue, I’ve edited my post. This feels like a missing or mangled file issue, but that’s a gut feeling. A nuke and repave might be the fastest solution.

At this early stage of proceedings, it would also be sensible to check:

file permissions (depending on how your hosting is handled, 755 or even 775 should be fine)
file ownership (should be the web server user)

We have some additional “all present and correct” sanity checking going into the 4.9 release of Textpattern, but that’s a way off from being ready (not much help to you right now, I realise).

Bloke · 2021-02-11 14:16:18

Weird that you can’t get off the very first screen during installation. Racking my brain cell trying to figure out why. It’s just a simple submit button that loads the next page of the installation wizard.

Is there anything in the browser inspector’s console tab that gives a clue? Perhaps some other network resource is failing to load due to permissions or something?

Last edited by Bloke (2021-02-11 14:18:27)

EuclidBox · 2021-02-11 14:21:09

gaekwad wrote #328759:

That’s just fine – I jumped the gun on your issue, I’ve edited my post. This feels like a missing or mangled file issue, but that’s a gut feeling. A nuke and repave might be the fastest solution.

At this early stage of proceedings, it would also be sensible to check:

file permissions (depending on how your hosting is handled, 755 or even 775 should be fine)

file ownership (should be the web server user)

We have some additional “all present and correct” sanity checking going into the 4.9 release of Textpattern, but that’s a way off from being ready (not much help to you right now, I realise).

File permissions seem to be correct. I have given full control now.

gaekwad · 2021-02-11 14:25:01

EuclidBox wrote #328761:

File permissions seem to be correct. I have given full control now.

OK, that’s removed that for the list! Next thing to try would be a remove and re-upload since it’s more likely one or more missing files might be causing the issue.

Edit: also, I just emailed you.

Last edited by gaekwad (2021-02-11 14:27:39)

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