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#1 2020-10-07 13:14:29

gu
Member
Registered: 2020-08-27
Posts: 47

Activation links for new users not going through

The time has come for me to add new users to my site but I have been unable to.

Saving new users with their email addresses, while triggering a green confirmation message at the bottom of the admin panel (I think it said: activation link sent, or welcome message sent), does not lead to emails being sent. Or, if they are being sent, they are getting stuck somewhere.

I have set both of the sender addresses on Preferences>admin to be a legitimate email address in case the default was wonky, but to no avail.

As I designed my own site, I know that I did not write any pages for new users, so perhaps this is the problem. I am not sure if I need to build a Client Section, e.g. as outlined here: https://forum.textpattern.com/viewtopic.php?id=25524

Thank you!


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#2 2020-10-07 14:51:16

Dragondz
Moderator
From: Algérie
Registered: 2005-06-12
Posts: 1,370
Website

Re: Activation links for new users not going through

Hi,

wich version of txp and give us php version used.

Cheers.

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#3 2020-10-07 16:01:36

Bloke
Developer
From: Leeds, UK
Registered: 2006-01-29
Posts: 9,789
Website

Re: Activation links for new users not going through

You don’t need a client section. If the message has not been diverted to spam/junk folders, this situation usually arises because:

  • Your hosting company has limited something with regards mailing out, for security.
  • The message content trips a spam filter that prevents it being sent.
  • The recipient’s mail system doesn’t trust the email that’s been received, and trashes it.

If you’ve tried registration using multiple email systems for the user (e.g. outlook, gmail, dedicated domain, etc) then it’s more than likely to be something on your hosting side.

The usual solution is to send a note to your hosting tech support explaining what you’re doing and the nature of the message, and they’ll tweak their settings to allow the messages through.

Other things you can try (depending on how much your host has allowed) is to set up SPF and/or DKIM which can help with delivery trust issues.

Hope some of that’s useful.


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#4 2020-10-07 17:08:24

gu
Member
Registered: 2020-08-27
Posts: 47

Re: Activation links for new users not going through

Thank you very much for the reply, Bloke.
I had tried using multiple email systems – and had also, previously, set up DKIM and SPF (with the appropriate v= nameserver answer) in my DNS.
Therefore I have contacted my tech host and will hopefully return here to close this question when I hear back.
I am using the latest version of textpattern with the (“highly”) recommended php.


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#5 2020-10-07 20:04:48

Vienuolis
Member
From: Vilnius, Lithuania
Registered: 2009-06-14
Posts: 231
Website

Re: Activation links for new users not going through

Is your admin address (From in email) in the same domain as your website?

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#6 2020-10-07 23:57:38

gu
Member
Registered: 2020-08-27
Posts: 47

Re: Activation links for new users not going through

I had two problems, the second I think was related to Vienoulis’ comment, which helped me understand what my host was asking, later. The first problem, my host resolved:
  • domains had slightly misconfigured SPF Records

Second, and later, I needed to check:

  • outgoing mail server addresses.

This forum has been so kind to me in my coding beginning, and so patient with my XY problems (one knows the meta but is terribly lacking in the specific).

With much gratitude for all of your help, dear forum.


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