Account activation email not sending

jrmartin · 2022-08-27 18:36:33

hidalgo wrote #333841:

I’m not sure, possibly different PHP extensions?

I have sites on another host in which the activation email arrived without a hitch the first time I tried it with php 8.1

peterj · 2023-03-15 09:56:01

I don’t think anything much new to report here, but the details might be handy.

I have a site running PHP8.0 EA, TXP4.8.8. The host uses Mail Channels to filter outgoing email (like OP). From and sender are the same (actual) email account : noreply@mydomain.com

Email routing is Auto (local), cPanel track delivery shows the failed email with following details:
- 2.9 spam score ( due to PHP_SCRIPT rule in Mail Scanner )
- TLS_AES_256_GCM_SHA384:256 CV=yes: SMTP error from remote mail server after end of data: 550 5.7.1 [SHF] Message rejected.

A link is provided to Mail Channels where I can report that the email is “not spam”, but get no useful information.

I was getting the same problem with the password reset email with subject [My-site-name] Please confirm your password reset request

This fixed it for me for now: degraded PHP to PHP 7.4 (EA).

I also tried on a test copy of the same site, on the same server, on PHP 8.1. The send failed with the debug warning:

8192 "mail(): Passing null to parameter #5 ($additional_params) of type string is deprecated"
in /home/mywebsite/test/textpattern/vendors/Textpattern/Mail/Adapter/Mail.php at line 236.

adminErrorHandler()
textpattern/vendors/Textpattern/Mail/Adapter/Mail.php:236 mail()
textpattern/lib/txplib_misc.php:2327 Textpattern\Mail\Adapter\Mail->send()
textpattern/lib/txplib_admin.php:80 txpMail()
textpattern/include/txp_admin.php:202 send_account_activation()
textpattern/include/txp_admin.php:59 author_save_new()
textpattern/index.php:230 include()

This warning disappeared when I added an smtp sender email address.

I found bouncebacks in the default email account:

Subject	[My test website] Please activate your account
From	<noreply@mywebsite.com.au>, charset="UTF-8"
To	user@example.com
Date	Today 19:27

Possibly related line returns issue in Drupal? https://www.drupal.org/project/drupal/issues/3270647

gu · 2023-03-16 20:08:21

I have this same problem. Degrading to PHP 7.4 did nothing to help the situation (unless there is a time delay of more than a day in seeing changes).
Also receiving 550 5.7.1 errors – but only for some activation requests. For others that do not go through – there is no error.
I have configured the SMTP in the admin panel, but this has not helped.
Host uses CPanel.

hidalgo · 2023-03-20 04:44:24

peterj wrote #335081:

Possibly related line returns issue in Drupal? https://www.drupal.org/project/drupal/issues/3270647

Looks like this might be helpful, I’ll have to check if there’s a space before my header lines.

In your bounce back emails you’ve got the same broken/malformed ‘From’ header that I’m seeing.

The problem is PHP 7.4 is now EOL, but the Textpattern websites can’t be moved to PHP 8+ while this issue persists.

hidalgo · 2023-03-20 05:13:19

Ok, I’ve done some tests, and I’m seeing the single space added at the start of each header line below ‘From’ on PHP 8.1:

From: Example Name <john.smith@example.com>
 X-Mailer: Textpattern
 Content-Transfer-Encoding: 8bit
 Content-Type: text/plain; charset="UTF-8"

PHP 7.4 has no spaces and arrives correctly:

From: Example Name <john.smith@example.com>
X-Mailer: Textpattern
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="UTF-8"

On PHP 8 I’m seeing those lines with spaces (X-Mailer: etc.) displaying as part of the From address.

gu · 2023-03-22 06:07:27

Update: the 7.4 degrade may have taken time to become fully functional; activation email is working again.

If needed, I’m willing to help with feedback for 8+ if told what to cover in a minimal example.

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#16 2022-08-27 18:36:33

Re: Account activation email not sending

hidalgo wrote #333841:

#17 2023-03-15 09:56:01

Re: Account activation email not sending

#18 2023-03-16 20:08:21

Re: Account activation email not sending

#19 2023-03-20 04:44:24

Re: Account activation email not sending

peterj wrote #335081:

#20 2023-03-20 05:13:19

Re: Account activation email not sending

#21 2023-03-22 06:07:27

Re: Account activation email not sending

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