Textpattern CMS

#1 2011-03-28 17:30:56

caruso_g

Member

From: Catania

Registered: 2009-04-11

Posts: 88

Website

How to create Zendesk tickets by using zem_contact_reborn

Hi, following Zendesk APIs I was trying to build a contact form to make visitors open support tickets.
I then wrote the following contact form by using zem_contact_reborn :

<txp:zem_contact to="myEmail@myDomain.tld" subject_form="bs_support_subject_form" label="Submit a support ticket" show_error="1">
  <txp:zem_contact_text label="Name" size="30"/><br/>
  <txp:zem_contact_email label="Email" size="30"/><br/>
  <txp:zem_contact_select label="Product" list="product1,product2 / Pro,product3" break="br" /><br/>
  <txp:zem_contact_text label="Version" size="30"/><br/>    
  <txp:zem_contact_textarea label="Problem Description" /><br/>
  <txp:zem_contact_submit label="Send" />
</txp:zem_contact>

and then, as explained here, I created a bs_support_subject_form whith the following content:

notextile. <txp:php>
  global $zem_contact_form;
  echo "{{requester:" . $zem_contact_form['Email'] . " " . "assignee:support@myDomain.tld}}";
</txp:php>

but… it doesn’t work. :( Where am I wrong?
Thank you all.

#2 2011-03-28 23:21:42

uli

Moderator

From: Cologne

Registered: 2006-08-15

Posts: 4,315

Re: How to create Zendesk tickets by using zem_contact_reborn

What is “it doesn’t work”?

Have you looked at the source code? Is there a remainder of the above code? If so: Would notextile.. (two dots) work? (You need to avoid Textile treating several lines!) If not: What have you tried to make it work?

---

_{In bad weather I never leave home without wet_plugout, smd_where_used and adi_form_links}

#3 2011-03-29 07:12:45

els

Moderator

From: The Netherlands

Registered: 2004-06-06

Posts: 7,458

Re: How to create Zendesk tickets by using zem_contact_reborn

caruso_g wrote:

I created a bs_support_subject_form whith the following content:

notextile. ...

You don’t need notextile. in a form…

#4 2011-03-29 07:35:49

caruso_g

Member

From: Catania

Registered: 2009-04-11

Posts: 88

Website

Re: How to create Zendesk tickets by using zem_contact_reborn

Hi all, thank you, as always, for your help.

@Uli
Sorry mate, “it doesn’t work” = “it doesn’t send the E-mail”

@Els
Yep, deleted, but still nothing :(

I tested another, simpler, form on the contact page and it doesn’t work as well. I begin to think that is something related to the mail() PHP function.
Could it be sendmail is missing since mail() uses it as a driver?
If so, how can I check for it?