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#91 2019-01-26 00:45:49

bici
Member
From: vancouver
Registered: 2004-02-24
Posts: 1,479
Website

Re: WebFaction joins GoDaddy

mistersugar wrote #316301:

fwiw, I’ve decided to move to DreamHost, using the VPS hosting because I need node.js to run the Duke River of News (uses Dave Winer’s River5 software), among my other Textpattern sites.

i have a test account setup at DreamHost as well. trying to figure out the id and password issues for The ID of the Server, SFTP and MySQL.

Dave Winer of Scripting News and Radio UserLand fame … a golden oldie


…. texted postive

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#92 2019-02-06 08:06:53

Destry
Moderator
From: Haut-Rhin
Registered: 2004-08-04
Posts: 4,209
Website

Re: WebFaction joins GoDaddy

Now fully setup on o2switch. WF and Dotster accounts deleted (or will be in 24 hours). To both their credits they handle it rapidly, unlike socmed platforms that do everything they can to hinder you from quitting.

It took me three times to find the right form to ‘Cancel’ WF (it’s not ‘service change’ or ‘support’, as I tried in order). The link isn’t even found via the dashboard, you have to find the help doc on canceling accounts and go from there. Or just use one of the other two and they send you the direct link, which I learned twice. ;)

Anyway, feels good to have that wrapped up. Now, the baton is back in my hand. One more hurdle to clear!


The text persuades, the *notes prove。

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#93 2019-02-06 16:08:17

bici
Member
From: vancouver
Registered: 2004-02-24
Posts: 1,479
Website

Re: WebFaction joins GoDaddy

wish i could have it as easy. Although i am busy kicking the tires at DreamHost i am not 100% comfortable there. i really did like WF. They have a clean and intuitive CP….


…. texted postive

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#94 2019-02-06 17:19:53

Destry
Moderator
From: Haut-Rhin
Registered: 2004-08-04
Posts: 4,209
Website

Re: WebFaction joins GoDaddy

In case anyone is worried about using cPanel again after time away, like I was…

I’m pleasantly surprised how it’s setup at o2switch. Sure, the dashboard icons are rather toddler-safe monstrosities, but they’ve really pared out the crap overall. (I remember having to help a former client in their HostGator’s cpanel… Fock me, that was a bloated sell-you-more-useless-shit nightmare of an interface.)

o2’s dashboard is partitioned into functional groups (DBs, email, domains, security, etc) which can be individually closed via twisties or dragged up/down to more useful positions. And best of all, everything I need is there, and intuitive. WebFaction’s peculiar way of doing things was always a mystery to unravel. And o2switch is all in French, so that really tells you how well they’ve done it if I’m happy. ;)


The text persuades, the *notes prove。

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#95 2019-02-06 19:59:22

bici
Member
From: vancouver
Registered: 2004-02-24
Posts: 1,479
Website

Re: WebFaction joins GoDaddy

Glad to hear cPanel has improved, in case I need to go to it. Not as happy with DH as I thought I would be


…. texted postive

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#96 2019-02-08 07:13:43

Destry
Moderator
From: Haut-Rhin
Registered: 2004-08-04
Posts: 4,209
Website

Re: WebFaction joins GoDaddy

Ugh. Dotster…

My account deletion process (I can’t remember if they said ‘delete’ or ‘cancel’ in the dashboard when I initiated the action, but the terms always have variable meanings across providors) resulted with this email on 6 Feb:

As you have requested, your [username] account at Dotster
will be canceled immediately. Please note that your files will be
deleted, and you will not be able to renew domains you registered
with us. We appreciate your past business and have waived our
normal account cancellation fee.

I was surprised to see mention of a ‘cancellation fee’, which I didn’t know existed. But they probably only waived it because I was paid through upcoming May. The email also showed at bottom that Dotster’s office is in Burlington, MA. When I joined them in 2005, they were in Vancouver, WA, at least that’s how I remember it. I guess I was asleep through all the org changes.

I wake today to find this very annoying message:

As you requested, we have downgraded your [username] account to a domain parking account. As of today, all website files associated with the account have been taken offline your domain related add ons and email services will continue to be charged.

Note the language switch up to ‘downgraded’, which I never ‘requested’. And I certainly don’t have addons and email to keep paying for, which wouldn’t make any sense anyway, nor do I want Dotster even keeping an account for me anymore. / sigh /

Whether intentional or a technological fack up, this is exactly the kind of crap I’ve been dealing with from them for a while now, and I’m always forced to call or direct chat with someone about it in India, as I’ll have to do again now.

Good riddance, US web tech company. (He says, not out of the fire yet.)


The text persuades, the *notes prove。

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#97 2019-02-08 17:22:50

Destry
Moderator
From: Haut-Rhin
Registered: 2004-08-04
Posts: 4,209
Website

Re: WebFaction joins GoDaddy

Because I know you’re on the edge of your seat this Friday evening…

I have just completed the second of two chat attempts with Rotster support to get this cleared up. The first person kind of repeated the second email status above then I was cut off. I got back to them immediately, a little more annoyed this time, and my message was … better understood.

I recommend that whenever you want to kill an account with any company, make sure they understand exactly your intention, in plain English using the essential key terms, or it will likely not go the way you want. Sadly, this often means direct contact with an agent. The higher up they are, the better. But, you’ll get channeled as they see fit.

In Snotster’s case, it’s clear you have to make your wish known directly with an agent, via phone or chat, not via the dashboard, which was a misleading goose chase.

I basically said this, just as frankly. I recommend you do similar:

‘I don’t want a “downgrade”. I want complete account DELETION. I am an EU resident and exercising my right to request account termination and to be forgotten. When we are done here with this chat. I don’t want to be able to sign in to my old Dotster account dashboard. I don’t want future marketing. I want Dotster to forget I ever existed with no record of me having been here. Are we clear on my request?’

After various kinds of affirmations to my ‘Are you sure?’ follow-ups, I was satisfied and rated the session, which they force you to do every time, giving the support agent (who was probably nowhere near Massachusetts) a good score.

Like an idiot, I forgot to screenshot the chat exchange where all the promises were made. You might want to remember to do that, just in case.

We’ll see. I’m a little afraid to try the dashboard login, in the event it still works. That would bend me all out of shape and ruin the weekend. I’ll give it some grace time first.


The text persuades, the *notes prove。

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#98 2019-02-08 17:49:11

bici
Member
From: vancouver
Registered: 2004-02-24
Posts: 1,479
Website

Re: WebFaction joins GoDaddy

Rotster and Snotster — made me laugh!

i just went through a bizarre attempt to delete my 2 day old trial account with HOSTWINDS. (I was actually ready to delete after one hour but thought i should give it a good try. But it just got uglier!)

1) that took over 5 emails to accomplish.
2) what a butt ugly interface to their services.
3) and i am still not certain that i have been deleted.

ugh!

i am in despair … i so miss TextDrive and soon Webfaction, as well.

PS what has happened to hosting providers? Their reputation will soon be worse than drug dealers


…. texted postive

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#99 2019-02-08 22:04:33

jakob
Admin
From: Germany
Registered: 2005-01-20
Posts: 3,488
Website

Re: WebFaction joins GoDaddy

Like an idiot, I forgot to screenshot the chat exchange where all the promises were made. You might want to remember to do that, just in case.

You know that you need to first ask consent to do that ;-)

Glad you managed to get out with your hat Indy Jones style…


TXP Builders – finely-crafted code, design and txp

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#100 2019-02-18 05:16:33

bici
Member
From: vancouver
Registered: 2004-02-24
Posts: 1,479
Website

Re: WebFaction joins GoDaddy

yikes still looking for an alternative to webfaction. Trying A2hosting.com for now, but not sure how long i’ll stay with them.
i am spoiled by the clean, lean, and logical webfaction UI


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