Textpattern CMS

#1 2008-11-20 04:11:51

lucidlee

New Member

Registered: 2008-11-20

Posts: 3

trouble getting txp to email anything at all

So, no responses at all since publishing November last year. Is there something I’m missing in the description of the problem?
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Hi, I’m relatively new to textpattern – been running it for a while but haven’t pushed it too hard, and only now am wondering how to debug its misbehaviour. In short, email is not working.

In the live site I have a couple of plugins: Postmaster (+ zem contacts etc), jmc_event_manager, sde_newsletter. I want to be able to send out email notifications and newsletters but this is not working. Testing the facility with Postmaster results in a ‘success’ message but no email arrives to any client on any platform. Likewise sed_newsletter reports successful sending but no email is received, and the simple process of resetting a user password is reported as successfully sent but its not received either. I guess the root cause is in the textpattern code rather than any plug-in.

So, I’m sort of wondering what textpattern thinks is successful when the email is not received. I’ve looked at the server logs but they don’t tell me anything that I would understand. I can’t find any preferences that control email behaviour per se and am at a loss as to the next step in discovering what is wrong and how to fix it – short of the drastic ones of removing the plugins and if that fails, re-installing.

I’d like to add to my store of knowledge about textpattern and would appreciate some pointers on how to troubleshoot problems like this as well as any direct suggestions on how to fix this particular problem. I’ve looked through the support forums but my particular problem seems unique or at least unreported.

Hope someone can help.

Lee
txp 4.0.7

Last edited by lucidlee (2009-01-22 06:42:38)

#2 2009-01-25 19:06:20

alis

New Member

From: Weyhe, Germany

Registered: 2009-01-25

Posts: 8

Re: trouble getting txp to email anything at all

Hi, lucidlee. I’ve got a similar problem, although I get at least an error message: “Sorry, unable to send email.” I posted my problem in the german forum. Let’s see whether I get some hints there. If you solve eventually your problem I’d like to know.
cheers
Alfred
txp 4.07

#3 2009-01-25 21:15:37

els

Moderator

From: The Netherlands

Registered: 2004-06-06

Posts: 7,458

Re: trouble getting txp to email anything at all

lucidlee wrote:

So, no responses at all since publishing November last year. Is there something I’m missing in the description of the problem?

No, your post must have been overlooked. We don’t expect anyone to wait two months before bumping a post ;)

Is there anything in this FAQ or these posts that is helpful?

#4 2009-01-26 22:24:09

els

Moderator

From: The Netherlands

Registered: 2004-06-06

Posts: 7,458

Re: trouble getting txp to email anything at all

Have you tried if setting an email address for ‘SMTP envelope sender address’ helps? (in Advanced preferences)

#5 2009-01-27 02:38:50

rtd

New Member

From: Washington, DC

Registered: 2008-12-03

Posts: 3

Re: trouble getting txp to email anything at all

Here’s a rather drastic thought if neither of the mentioned posts addressed the problem.

Use 3rd party phpmailer instead of mail() function

If you don’t need to connect to another smtp server, use “localhost” or “localhost:25” as server, set SMTPAuth to false, and don’t bother with Username or Password (this will be clear when you look at the code mentioned in the referenced post).

I don’t think this would be a great solution though, as it it would probably require editing all the plugins as well.